Consumer's right of withdrawal
The right of withdrawal is only applicable to online sales.
The Consumer has in any case the right to withdraw from the Contract of Sale, without any penalty and without specifying the reason, within the term of 14 days from the day of receipt of the Product.
In the event that the Consumer decides to avail himself of the right of withdrawal, he must notify "Distribuzionedilizia" by presenting the purchase invoice in copy by mail.
"Distribuzionedilizia" will proceed to make the necessary checks and ask the customer, for the protection of both parties, to fill out the withdrawal notice form with the details of the products he intends to return. The form will be sent to the customer by e-mail.
The return of the Product must however take place at the latest within 14 days from the return request and must be made:
- by shipping to the address of the Warehouse selected during the purchase
The Consumer will use a method of shipping and packaging appropriate to the type of product in order to return the product intact in its entirety to "Distribuzionedilizia".
In any case, to be entitled to reimbursement of the price paid, the Product must be returned intact, in normal condition, packed in the original packaging, and, complete with all accessories, instruction manuals and all that originally contained. In case of shipment, the Customer must affix, outside the packaging, the Notice of withdrawal and the Order number.
The costs of returning the product are charged to the Consumer unless otherwise agreed with "Distribuzionedilizia".
Upon receipt of the notice of withdrawal, "Distribuzionedilizia" will carry out the necessary checks and reimburse the price and the costs of preparation and shipping within 14 days following receipt of the Products.
Right of withdrawal to guarantee the Professional
The Consumer Code reserves the right of withdrawal exclusively to Consumers (natural persons who purchase the goods for purposes not related to their professional, commercial or entrepreneurial activity); the right of withdrawal can therefore not be exercised by legal persons and by natural persons acting for purposes related to their professional activity.
Exceptionally, regardless of the laws in force, "Distribuzionedilizia" also guarantees to Professionals the possibility to withdraw within 14 days from receipt of the Product with the return modalities referred to in the previous article. In case of withdrawal, only the cost of the Product will be reimbursed to the Professional, excluding any other expenses incurred for the preparation or delivery of the Product. The costs of returning the Product are charged to the Professional.
Legal Warranty for Consumers
Pursuant to Legislative Decree 206/2005 ("Consumer Code"), all Products sold on the Site are covered by the legal guarantee in favor of the Consumer, in the event of a lack of conformity.
The lack of conformity of the Products that occurs within 24 months of delivery must be reported by the Consumer within 2 months of its discovery.
Defects of conformity of the Products that occur within 6 months from delivery of the Products, are presumed already existing on delivery, unless this is incompatible with the nature of the Products, or with the nature of the lack of conformity.
In the event of a lack of conformity, the Consumer may request "Distribuzionedilizia", alternatively and without expenses
(1) repair or replacement of the purchased Product
(2) a reduction in the purchase price
(3) the termination of the Sales Contract.
The remedy requested by the Consumer may also be offered by sending the Product to the Technical Assistance Centers authorized by the Manufacturer, unless the request is objectively impossible or excessively burdensome pursuant to art. 130 of the Consumer Code.
To exercise the legal guarantee, the Consumer can send the report to email@example.com
Legal Warranty for Professionals
It should be noted that, with regard to the Warranty for Vices of the Products, the Professional is entitled to all the rights provided for in articles 1490 and following of the Civil Code, which provides for the 12-month legal guarantee.
In particular, the Professional may assert the guarantee provided that he denounces the defect of the Product within eight days of discovery and before the course of the year from delivery of the same.
To exercise the Legal Guarantee, the Professional will have the opportunity to forward the report to the e-mail address firstname.lastname@example.org.
Michele Azzetti d.i. viale Rovereto 61 38100 Trento P.I. 02419300229 REA TN: 223751